All refunds/withdrawals from programs should be requested in writing and sent to the Administrative Assistant of the Recreation, Parks, & Cultural Resources Department.
No refunds, transfers or credits will be issued after a program has concluded. Refunds are issued via check and are mailed. Allow 2 to 4 weeks for processing.
Refunds are considered for the following situations:
Programs/Activities In the event there is a change in the nature of the program, activity or reservation or a cancellation, participants will be contacted and a transfer, full credit or refund will be given.
In the event of an injury or illness of a participant, doctor’s documentation is required. If the program is underway, the refund will be prorated.
When a request is received three (3) business days or less, a prorated credit will be placed on your account minus the administrative fee. If a program is more than 50% complete, it is left to the discretion of the program coordinator.
NOTE: It is the discretion of the program supervisor whether a refund will be given on a commodity (supplies, tickets, apparel, etc.) that has already been purchased by the participant.